Information

The Rochester Castle Concerts will take place from Wednesday 8th July through to Saturday July 11th 2020 at Rochester Castle, Kent. Rochester Castle Concerts are 14+ events, please check our nominated ticket-retailers for full details.

Opening Times:

· Wednesday 8th – 4:00pm – 23.00pm
· Thursday 9th – 4:00pm – 23.00pm
· Friday 10th – 4:00pm – 23:00pm and Saturday 11th – 12:00pm – 23.00

Last entry is at 8pm. Please arrive early to avoid the crowds.

Curfew Times:

Please note that this event is strictly no re-admission. Please ensure you have everything you need before entering.

VIP Tickets

Your VIP tickets at each of our 4 fantastic concerts will provide you with the following exclusive benefits

· A dedicated fast track VIP entry lane
· Access the to the VIP area, located behind the Main Stage
· Private VIP bars offering an eclectic range of drinks from beers and wines to cocktails and bubbly
· VIP food area, bringing you the best range of street food
· Day beds and furniture to relax
· Access to premium toilets only available for VIP ticket holders

Transport

With excellent public transport links along the Medway coast and into and out of London we strongly recommend taking train or bus services to the Rochester Castle Concerts as close by parking availability is limited and with local road closures being in place congestion is likely, especially pre and post-concerts. Nearest Train stations are Rochester (5 minute walk), Strood (10 minute walk) and Chatham (20 minute walk). Strood bus station is also a short walk away.

Disability Access Information

The Rochester Castle Concerts are committed to making our festival as accessible as possible for our Deaf customers and for those with mobility issues. AGMP are always looking to make our concerts an inclusive space for everyone.

Rochester Castle is an outdoor concert space which is mostly on a level surface with tarmac pathways as well as grass areas where, if muddy, assistance may be required as the surface may be uneven in places.

BOOKABLE ACCESS FACILITIES 2 FOR 1 – ONE FREE DISABILITY ACCESS PERSONAL ASSISTANT PASS

Customers requiring assistance throughout the festival are entitled to one free pass for their Personal Assistant/Support worker. Please note that the individual with a disability must have a ticket.

In our commitment to make Rochester Castle Concerts accessible to everyone, we may provide Deaf or disabled ticket holders that would be unable to attend without use of a personal assistant (PA), and are in receipt of one or more of the following, with a ticket at no additional cost for one PA:

· Middle or Higher rate DLA for care and/or mobility
· Receipt of Personal Independence Payment (PIP)
· Evidence of being severely sight impaired
· CredAbility Access Card – + 1 category requirement
· A recognised Assistance Dog ID Card.

Disabled Toilets will of course be provided

Box Office Opening Times:

· Wednesday 8th – Saturday 11th

11.00am

Box Office Closing Times:

· Wednesday 8th – Saturday 11th

20.00pm

Please note that this event is strictly no re-admission. Please ensure you have everything you need before entering.

Everyone attending The Rochester Castle Concerts will require a ticket. You may require ID for proof of age to gain entry.

We ONLY accept the following forms of ID:

· Your current passport (no photocopies)
· Your UK Driver’s Licence or Provisional Licence · Validate UK (must be a pass card with a hologram)
· A CitizenCard
· Oyster Photocard
· NUS Card
· A National Identity Card

Challenge 21 Policy:

A challenge 21 policy will be in place for all alcohol and tobacco sales on site.

If you are lucky enough to look under 21, we will need valid ID from you, or we cannot sell you a drink/tobacco.

Please note, the Rochester Castle Concerts are a 14+ event and everyone attending will require a ticket.

Under 18’s must be accompanied by a Ticket Holder aged 18 or over (You may require ID for proof of age to gain entry). Please see above for accepted forms of ID.

Ticket Holders aged 18 or over can only accompany a maximum of four under 18’s to the festival.

 

The Full Check-List of what to bring to Rochester Castle Concerts

 

· Entry Ticket

· Mobile Phone – if your ticket is on your ticket-providers app, make sure you are fully charged, download the app before arriving and have your ticket ready upon entry. Remember to always keep your phone and valuables safe.

· Enough cash and/or cash card – remember to keep your money safe! Our cash machines onsite accept all UK debit cards. A service fee will be charged to use the machines.

· Valid ID – accepted forms of ID can be found in the information above

· Clothing for all weather – Make sure to check the latest weather before you leave for the event.

· Sun protection cream – must be less than 100ml, no aerosols or glass bottles allowed.

· Medication – if you need to bring prescribed medication with you, please email us in advance at ticketing@agmp.co.uk to avoid delays or confiscation. Remember to tell your friends of any allergies you have.

· Pocket sized camera for personal use – professional cameras are not permitted unless this has been pre-authorised by our Press team.

Please ensure your bag is no larger than an A4 sheet (if in doubt, dimensions are: 14” x 14” x 18”).

Please do not bring any of the following items:

· Food or drink – this includes any liquids or alcohol. Delicious, reasonably priced food & drink options are available inside the festival.

· Illegal weapons and drugs – these items are not permitted by law and will be confiscated and you will be removed from the festival.

· Portable chairs will not be able to be brought on site but small, portable blankets are fine. There will be picnic furniture in the food & drink area for you to sit and eat at. 

· Laughing gas – vendors or users are committing an offence under Section 52 of the Medicines Act 1968 of selling and/or supplying a pharmacy medicine not under the control of the pharmacist.

· Pets – please don’t bring your furry friend. Assistance dogs, however, are permitted.

· Glass – glass is not allowed at the festival for safety reasons. This includes glass perfume and make-up bottles.

Prohibited items will be confiscated and persons found in possession of illegal items will be removed from the festival.

· All bags are subject to search on entry. To avoid lengthy queues we strongly advise that you do not bring a bag. Please allow plenty of time for queues, entry procedures, ticket checks and searches.

· Bags larger than A4 in size are not permitted. There will be lockers nearby to store larger bags, subject to availability. Please ensure you remove your essential items and take them with you as you will not be allowed to access your bag and re-enter the event. Lockers will be charged per item and are non-refundable.

· If in doubt, small bags with the dimensions 350mm x 350mm x 450mm (14” x 14” x 18”) are permitted, subject to search.

· Lockers – Lockers will be available on a first come, first serve basis and will be located near the entrance of the event. Bags larger than A4 are prohibited and will be expected to be stored in our lockers. Please note, there will be a non-refundable charge on using our lockers.

· Cash Machines – Our cash machines onsite accept all UK debit cards. A fee will be charged to use the machine.
· Water Points – There will be water points located at every bar and toilet block where you can refill your Deposit Return Cups
· Bins – there will be litter bins located throughout the site.

Contact Us

· For any general enquiries not covered by the above information please email info@agmp.co.uk
· For any ticketing enquiries please contact the provider from where you intend to or have purchased your ticket
· For any press or photography requests please contact rochestercastle@agmp.co.uk